• We do not accept returns or issue refunds on the following:

• Products that have been opened or used, or have broken safety seals, due to hygiene and health‑protection.

• Items explicitly marked as “final sale,” “clearance,” or “non‑returnable” at the time of purchase.

• Personalized or custom‑made products.

• Digital downloads, gift cards, or promotional items.

• Certain health‑ and personal‑care items may also be deemed non‑returnable if they pose a safety risk to other. We will clearly indicate on the product page when a product is not eligible for return.

3. Initiating a Return (Return Merchandise Authorization)

To initiate a return, please contact us at support@mindthol.com within the 30‑day return window and provide your order number and reason for the return. We may require photographs or additional information to assess the condition of the item. Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and instructions for sending your product back. Implementing an RMA process helps manage returns efficiently and ensures that all necessary information is.

Return shipping

Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., incorrect or defective item). Clearly disclosing who pays for return shipping helps avoid. We recommend using a trackable shipping service or purchasing shipping insurance. Mindthol is not liable for items lost or damaged in transit.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the damage and a description of the issue. Once we verify the problem, we will provide a prepaid return shipping label and, at your option, either:

1. Send a replacement of the same product at no additional cost; or

2. Issue a full refund to your original payment method.

5. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days. Customers want to know whether a refund will be issued or only store credit; best practice is to provide a full refund when return conditions are.

Refund of shipping and duties

Original shipping charges are non‑refundable unless the return is due to our error. For international orders, customs duties, import taxes, and other fees are not refundable. Any refund will reflect the product price paid less any applicable restocking fees or deductions (e.g., missing components) disclosed at the time of purchase

6. Exchanges

We do not offer direct product exchanges. If you would like to exchange an item, please initiate a return as described above and place a new order for the desired product. This helps us process requests more efficiently and keep inventory accurate.

7. Repeated or Abusive Returns

Mindthol reserves the right to refuse returns or refunds to customers who exhibit an excessive or abusive return behavior. We may also limit or close accounts associated with fraudulent or suspicious activity.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our operations, changes in law, or for other reasons. We will revise the “Last Updated” date at the top of this policy when changes occur. Continued use of our website and purchases after changes have been made constitutes acceptance of the updated policy.